Urgent
Result Notifications

High-Risk Result Notifications via SMS

Published November 2025

We are updating our communication protocol for high-risk results to improve timeliness and reliability. Based on clinician feedback, urgent results will now be notified via SMS directly to your mobile device.

Each SMS will alert you that a high-risk result is available and can be accessed securely via our eResults portal. This allows you to review the result at a time that is convenient, without interruption.

We ask that you reply to the SMS to confirm receipt of the notification. This replaces the need for a manual acknowledgment and ensures our team is aware the result has reached you. If the SMS cannot be delivered, our standard escalation process will apply.

If you do not currently have an eResults account, we strongly recommend setting this up as a convenient and secure way to access your reports. It can be used on any mobile device and takes only a few minutes to register.  

Register for eResults

As outlined by the Medical Board of Australia’s Good Medical Practice guidelines, clinicians have a professional responsibility to ensure they are available for the receipt and communication of clinically significant and high-risk results. Ensuring timely access helps protect both patient safety and practitioners from the risk of delayed or missed result notification.

We believe this approach will streamline communication and further support timely, high-quality patient care. 

If you enjoyed this article, subscribe to our electronic Pathology Focus newsletter.

Subscribe Today!