Frequently Asked
Questions

Urine Drug Screens

Department of Health and Human Services Urine Drug Screens

• Where can I have my Urine Drug Screen done?

  For the Department of Health and Human Services there are a number of pre-determined sites that these can be done at. As this list is updated frequently please contact your case worker for the most up to date list. If you attend any other Clinical Labs site not on the nominated sites list you will be refused and re-directed to another site, Clinical Labs takes no liability for your failure to produce a sample based on the fact you did not attend a nominated site.

• Can I get a Urine Drug Screen done at any time?

  For DHHS nominated sites these drug screens for child protection can only be done during specified times. Please contact your case worker to confirm the address and time you can get these done.

• Do I have to pay?

  If your case worker has instructed you to attend a DHHS nominated site for a urine drug screen, please ensure you bring along the pre-filled chain of custody form/ request slip and this will be charged to the DHHS.

• How do I get my results?

  Only the referring organization can receive the results for these tests. Clinical Labs staff cannot disclose any results to DHHS clients only their case worker who must provide their individual team code for appropriate ID.

• What if I can’t make my appointment?

  If you are running late or cannot attend your drug screen as specified by the DHHS you must contact your case worker or advise them and re-book a new time. This is your responsibility to attend your appointment.

• Do I need to bring ID?

  Please ensure you bring your photo ID to your collection or the collection will not be accepted. Your sample will be marked as a recollect and will not be acceptable for your case. Please contact your case worker to discuss appropriate ID.

Pre-employment/ Insurance Urine Drug Screens

• Where can I have my Urine Drug Screen done?

  For pre-employment screening, court requested screening or general drug screens you can attend any collection centre provided you a request slip/referral letter from the prospective employer or a doctor.

• Can I get a Urine Drug Screen done at any time?

  For DHHS nominated sites these drug screens for child protection can only be done during specified times. Please contact your case worker to confirm the address and time you can get these done.

• Do I have to pay?

  For Urine Drug screens requested by a company/organisation the organisation who requested the test will be invoiced for the testing unless otherwise specified. If you choose to get a drug screen on your own accord you will be charged an on-the-spot a fee.

• How do I get my results?

  Only the referring organisation can receive the results for these tests.

• Do I need to bring ID?

  Please ensure you bring your photo ID to your collection or the collection will not be accepted.

Quotations

On-site Urine Drug Screen Testing

• How can I get a quote for pathology testing I need done?

  Simply email the Clinical Labs Commercial Team in your state. Please include exactly what tests you need, for how many people, whether it is regular or once-off and when you would like a Clinical Labs Collector to attend your site. One of our staff from the commercial department will provide a quote.

  VIC    NSW    WA    SA    QLD

• What is the difference between on-site and lab based immunoassay?

  On-site includes collection of sample using AS4308 collection standards which provides an instant result that simply states whether the urine was negative or non-negative for drugs of abuse. A report will be produced and the sample will be kept in the lab for 7 days. If the sample is non-negative the client will be required to produce another sample to be sent to the lab for GCMS confirmatory testing. These results can take up to a week. Lab Based testing includes a collection of urine using AS4308 collection standard and then sent to the Toxicology lab securely to be tested using AS4308 testing standards, if the sample is non-negative it will be GCMS confirmatory tested.

• How can I book my on-site testing?

  Once you have had an account created with Clinical Labs for our services, please email the Clinical Labs Commercial Team in your state to advise what dates you need a Clinical Labs staff member to attend. We prefer one week's notice for an on-site booking.

  VIC    NSW    WA    SA    QLD

Workplace COVID-19 Screening

• Can asymptomatic employees work while they await their test results?

  Yes, all asymptomatic employees can continue to work while waiting for results. However, ensure employees continue to follow the recommended hand-washing and social-distancing guidelines.

• How will my organisation be notified of employee results, and how are the results confidentiality maintained?
  1. Employee tests negative to COVID-19. Confidential results will be available through our secure eResults online portal. You will be provided with a username and password when your account is set-up.
  2. Employee tests positive to COVID-19. If an employee were to test positive to COVID-19, your organisation's designated HR or WHS representative will be notified by telephone and confidential results will be available through our secure eResults portal. The relevant state-based health authority will also be notified.
• How long does it take for the results to come back?

  Results will be available within 24 hours (may vary with demand).

• How will negative results be delivered?

  Individuals will receive their negative COVID-19 result via SMS. Negative results for all employees will be available to your organisation's designated HR or WHS representative via our secure eResults portal.

• What happens if an employee tests positive for COVID-19?

  Your organisation’s designated HR or WHS representative will be notified by telephone and confidential results will be available through our secure eResults portal. The relevant state-based health authority will also be notified.
  
  Confirmed COVID-19 cases must be immediately isolated and as soon as possible removed from the workplace and proximity of other workers.

  A public health official will conduct a detailed interview to determine who that person has come in contact with while infectious with COVID-19 and determine who is considered to be a casual or close contact.

• Can our organisation conduct COVID-19 testing on asymptomatic employees more than once?

  Yes. Your organisation can choose to perform a one-off test to screen employees, or alternatively opt to test at regular intervals.

• How do our employees receive a pathology request form?

  Clinical Labs will provide you with personalised, pre-filled request forms for your use; these can be made available as a PDF.

• Where can our employees go for their COVID-19 test?

  Your staff can choose from one of our specialised COVID-19 Centres, where the procedure will be safely completed by one of our trained and professional collectors. You can find our COVID-19 centre locations via our online location finder, select 'COVID-19 Centre' from the 'All Facilities' dropdown menu.

  Alternatively, if group testing is required, our COVID-19 collection team can come to your workplace. Testing will be completed by our trained and professional collectors wearing the required personal protective equipment (PPE).

• Is testing for asymptomatic employees allowed in my state?

  Asymptomatic COVID-19 testing is available through Clinical Labs in Vic, NSW, ACT, WA, SA and NT.

• How do I obtain a quote for Workplace COVID-19 testing for my organisation?

  To obtain a quote for Workplace COVID-19 testing with Clinical Labs, please email the Clinical Labs Commercial Team in your state.

  VIC    NSW    WA    SA    QLD